Privacy Policy
WebsitesKenya — Last updated: May 13, 2025
WebsitesKenya (“we”, “our”, or “us”) is a digital products and services company based in Nairobi, Kenya. This Privacy Policy applies to all websites, web applications, mobile applications, and services we operate, including but not limited to our main website, client dashboards, WhatsApp automation tools, and any mobile apps published under our developer accounts.
By accessing or using any of our services you agree to the practices described here. Our services are intended for business users aged 18 and above.
1. Information We Collect
Information You Provide
- Name, email address, and password when creating an account
- Business name, phone number, and professional details
- Messages or content you submit through support, contact forms, or chat
- Payment and billing information (processed by third-party payment providers)
- Any data you upload, enter, or configure within our products
Information Collected Automatically
- Device type, operating system, browser type, and app version
- IP address and general location (country or city level)
- Pages visited, features used, and session duration
- Crash reports and error logs to diagnose technical issues
Information from Third-Party Integrations
- Data from connected third-party accounts or platforms (such as messaging APIs) that you explicitly authorise us to access
- Authentication tokens and account identifiers from social or business login providers
2. How We Use Your Information
- To create and manage your account and deliver the services you subscribe to
- To authenticate users and maintain security across our platforms
- To process payments and manage billing for subscriptions or one-time services
- To provide customer support and respond to enquiries
- To send transactional communications such as account verification, password resets, and billing notices
- To generate usage analytics and performance metrics visible to you within your account
- To monitor and improve the reliability, performance, and security of our services
- To comply with applicable laws and enforce our Terms of Service
We do not sell your personal data to third parties. We do not use your data to serve you targeted advertising.
3. Third-Party Services We Use
Our services are built on and may integrate with the following third-party platforms. Each has its own privacy policy that governs how they handle data.
Google Firebase
Used for user authentication, database storage, file storage, and serverless functions. Data is stored in Google’s secure cloud infrastructure. See Google’s Privacy Policy.
Meta (Facebook) Platforms
Some of our products integrate with Meta’s WhatsApp Business API or Facebook Login to enable messaging and account connectivity features. Integration is done only with your explicit authorisation. See Meta’s Privacy Policy.
Payment Processors
Payments are handled by third-party processors (such as M-Pesa, Stripe, or similar). We do not store full card numbers or sensitive payment credentials on our servers.
Analytics & Crash Reporting
We may use analytics tools to understand how our services are used and to identify and fix technical issues. Data collected is aggregated and used solely for service improvement.
4. Data Storage & Security
Your data is stored on cloud infrastructure providers located in secure data centres. We apply industry-standard security measures including encrypted connections (TLS), role-based access controls, and secure authentication protocols.
We retain your data for as long as your account is active or as necessary to provide our services. When you delete your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.
5. Data Sharing & Disclosure
We share your data only in the following circumstances:
- Service providers: Third-party vendors who process data on our behalf (hosting, authentication, payments) under data processing agreements
- Your integrations: Platforms you explicitly connect to your account (e.g. WhatsApp Business, Facebook)
- Legal requirements: When required by applicable law, court order, or governmental authority in Kenya or another jurisdiction
- Business transfers: In the event of a merger, acquisition, or sale of our business, with advance notice provided to you
6. Your Rights
Subject to applicable law, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your account and personal data
- Withdraw consent for optional data processing at any time
- Object to processing of your data in certain circumstances
- Request a portable copy of your data in a common format
To exercise any of these rights, contact us at info@websiteskenya.co.ke. We will respond within 30 days.
7. Children’s Privacy
Our services are directed at businesses and adults aged 18 and above. We do not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information without parental consent, we will delete that information promptly. If you believe a child has submitted data to us, please contact us immediately.
8. Cookies
Our websites may use cookies and similar technologies to maintain sessions, remember preferences, and understand usage patterns. You can control cookie settings through your browser. See our Cookie Policy for more detail.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify active users via email or in-product notice. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:
WebsitesKenya
Nairobi, Kenya
Email: info@websiteskenya.co.ke